IT Support Engineer 

Location: Bleiswijk

Salary: vanaf €4.000 - €4.500 gross per month 

Who are we?
Toolstation is a growing organization with national coverage. Our motto is; "Wij helpen vakmensen en Doe-Het-Zelvers hun klus te klaren!’’ (We help professionals and DIY enthusiasts get their job done!)". We do this through a simple formula where customers can buy products both online and in a network of locations, with quick service, a wide assortment and affordable prices. We are one of the fastest-growing multi-channel retailers of tools, accessories and construction supplies in the Netherlands and Belgium.

Role Purpose
This role is an extension of the IT-Support Engineer role. Its purpose is to recognize tenure and deeper responsibilities and to encompass Subject Matter Expertise (SME) within one of 5 fields (Google, Apple, Microsoft, Linux and Network).

A successful IT-Support Engineer will be a technical leader for internal teams, where confidence and expertise can be demonstrated and shared with teams to increase and support adoption of Google / Apple / Microsoft / Linux / Network services. An important part of the role will be to demonstrate confidence in recommending use cases of available Google / Apple / Microsoft / Linux / Network services that suit the customer / stakeholder requirements while providing stable, secure and scalable solutions.

You have the following tools and qualities : 

Subject Matter Expert (SME) Knowledge Areas

SMEs know and understand:

• The customer environment, requirements and desired outcomes;
• The value of building trust through regular interaction with all stakeholders (customer, development teams and partner service providers);
• Specific technologies that underpin advertised services;
• Priority - what's important and why;
• Impact - how service or change affects the mission;
• Industry insights, the marketplace, emerging technologies.

Typical Activities

• Monitor and manage services in daily use, assist with Incident Management and Problem Management by applying a Continual Service Improvement approach;
• Identify areas of concern and proactively address risks using industry standard approaches;
• Production of reports to illustrate service and system health.

Key Responsibilities

• Provide top-tier customer service for IT-related issues;                                                                                           
• Act as a Subject Matter Expert for major tech platforms;
• Diagnose and resolve software and hardware problems;
• Implement infrastructure solutions;
• Perform root cause analysis and develop long-term solutions;
• Maintain accurate documentation and IT-systems;
• Collaborate effectively across the organization.

Required Skills

• Expertise with Google Cloud and Workspace;
• Strong communication and documentation skills;
• Extensive IT-support experience;
• Knowledge of various operating systems;
• Proficiency in business productivity suites;
• Dutch speaking;
• It is important for this position to be residing in the Netherlands.

Desired Qualifications

• Driver’s licence;
• Linux/Unix experience;
• Technical project delivery background;
• ITIL-certification.
   

What toolstation offers:

• An employment contract of 36 to 40 hours per week, starting with a one-year contract, with prospects for a permanent position;
•  A salary between €4.000,00 - €4.500,00 gross per month based on a full-time employment;
•  25 vacation days (with the option to purchase 5 additional leave days);
•  Access to a pool car or travel expense reimbursement (minimum 10 km and maximum 30 km one way);
• A work-from-home arrangement including compensation;
• A Sharesave plan (share option scheme), which you can join after your first year;
• Nice extras such as a corporate fitness arrangement, birthday and Christmas gifts;
• A wide range of online training (from GoodHabitz) for personal development;
• 20% staff discount on the Toolstation assortment;
• A good pension scheme (from 18 years old).